General FAQs
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We accept several payment types: Credit Card, iDeal, GiroPay, IBP, Purchase Order, BPAY, Mail Payment, American Express, We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice and PayPal, etc.
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It's 100% SAFE! Our website is scanned by McAfee security daily. We cooperate with 3rd-party - MyCommerce.com to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.
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We'll hold the 60-day no questions asked money-back guarantee if our products cannot normally work with errors or bugs. But sometimes the software doesn't work well due to improper operation. We strongly suggest you contact our customer support for help first with detailed problem descriptions.
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Firstly, you need add at least one WiseCleaner product to your cart, then find the coupon code box and enter the code (you can see similar text, e.g.,
Have a coupon or promotional code? Enter code here. or
I have a discount coupon), finally do not forget to click
Update button to activate it.
More details, please refer to this topic
How to use a wisecleaner coupon code in
WiseCleaner forum.
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You can cancel the automatic renewal plan associated with your product at any time using the following instructions:
- 1. Look up your order using your order number and email address. If you do not have this information, you can also find your order with the credit card used to make your purchase and transaction date.
- 2. Click on the most recent “Order ID” of the product whose auto-renewal plan you would like to cancel.
- 3. Click on the name of the product.
- 4. Click on “cancel subscription.”
Or, you can contact our support to cancel your auto-renewal subscription.
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You will receive a copy of your confirmation email shortly after your order from MyCommerce.com. Please keep this email for your records! You can also find a copy of your invoice by looking up your order and clicking on “receipt.”
Or, you can contact our support to resend the invoice.
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The possible reasons might be:
- 1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
- 2. You may provided invalid email address (shipping address) when you filled the order page.
- 3. Your email service provider may reject emails from un-confirmed senders.
Please contact our support and we will help you find the order.
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The reasons might be:
- 1. You entered a wrong license code. We highly recommended to Copy & Paste the license code instead of entering it directly. Please make sure there is no blank space before and after the license code.
- 2. You used a license code for another program to register the program you want. Please make sure you use the right license code to register the correct program.
Or, please contact our support for help.
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If you lost your license key, you can open the
Resend License page to find your license key back.
Or, you can contact our support to help you find it. Please provide us with detailed information about your purchase, such as order ID, email address, etc.
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No, you just need to active the software once and you can install & uninstall software any times. But you must re-active the software if you re-install the operation system.
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You can contact our customer service to help you to cancel it.
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We always provide renewal discount to our customers. Customers can renew their license key via
Renew License page. By renewing, your current subscription will be extended for another 12 months automatically and you will keep your current license key.
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If the update is minor update, like v2.1 update to v2.3, you don’t need to uninstall the old version, just cover the old one
If it is the major update, like v2.1 update to v3.1, we strongly recommend you to uninstall the old version first, then install the latest version, to make sure some new features can work well.
Wise Care 365
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- 1. Run Wise Care 365 Free.
- 2. Click "Upgrade to PRO" button on the upper right.
- 3. Enter your name, email, and your license key (copy & paste) in the form.
- 4. Click 'Register' to activate the full version.
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As a default setting, the floating window will be displayed when you run wise care 365. There are three methods to hide it.
Method 1: Right click on the floating widow, click Exit Floating Window
Method 2: Right click on Wise Care 365 Tray icon in Window notification area. Then click Show Floating Window to cancel the green mark.
Method 3: Open Wise Care 365->click Custom icon on the top right->click Settings in the drop-down menu, then click Tray tab, deselect Display floating window automatically when running Wise Care 365.
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From
Wise Care 365 v4, users can customize the display setting. There 2 methods.
Method 1: Click
Menu button on top right of main window, click
Settings, click
Tray tab, then you will see the option –
Customize Floating Window, then click the down arrow and choose the item that you want to display. Finally, do not forget to Save settings.
Method 2: Right click the floating window, and left click
Settings, then find the
Customize Floating Windows item. You can choose CPU Usage, CPU Temperature or Disk Temperature to display on floating window.
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Please click Menu -> Settings -> Boot Booster tab, then select your country and city.
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Wise Care 365 v3 Pro supports customized photo theme, registered user can set favorite photo as the theme.
Open Wise Care 365->click Themes icon on the top right->click Custom photo theme, then select your favorite photo.
The best dimensions is 892x592 (width: 892 pixels, height: 592 pixels)
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Wise Care 365 supports English, French, Germany etc., over 34 languages. When you first open Wise Care 365, it will match your system language automatically.
And you can change language manually by clicking Custom icon on the top right->click Languages->select your language in the drop-down list.
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Generally, when you open Wise Care 365, it will check updates automatically.
Or, you can check updates manually by clicking Custom icon on the top right->click Check for updates in the drop-down menu.
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Just click Menu on the top right corner of main window, select About, then you will see your license key expiry date.
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It is very easy to change the license key.
Open Wise Care 365->click Custom icon on the top right->click Change license key in the drop-down menu, then fill in your new registration information (Name/Email/License key) and click Register
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PC Checkup will help you find the potential security problems and optimizable items, and then fix them with just one click. You can customize the checkup items.
Open Wise Care 365->click Custom icon on the top right->click Settings in the drop-down menu, click Custom Checkup tab, expand and deselect you un-wanted items. Then click Save button to save settings and close window.
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The default weather unit is Fahrenheit, you can change it to Celsius.
Open Wise Care 365->click Custom icon on the top right->click Settings in the drop-down menu, in General tab, Temperature Unit item, click drop-down arrow, select ℃, click Save button to save settings and close window.
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Wise Care 365 will run on any PC running Microsoft Windows XP or later.
Microsoft® Windows® 10 (32-bit and 64-bit) Technical Preview
Microsoft® Windows® 8 (32-bit and 64-bit) Professional/Enterprise
Microsoft® Windows® 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
Microsoft® Windows® Vista (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate
Microsoft® Windows® XP (32-bit and 64-bit) with SP2/SP3 or Home/Professional/Media Center
P.S. Wise Care 365 does not currently support Windows RT or Mac OS or Linux.
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- 1. One-click to keep your PC at peak performance
- 2. Boosts, cleans, and fixes all kinds of PC problems
- 3. Protects your personal privacy
- 4. Speeds up computer, Internet connection, and the whole performance
- More features, please refer Wise Care 365 product page
Wise Anti Malware
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When you get “Engine failed to start” issue, please close Wise Anti Malware main window, open Windows Task Manager, click Services tab, find WiseAntiMalwareService, right click on it and select Restart. Then open Wise Anti Malware to check.
If above operation doesn't work, please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\, find and send svr.log to us.
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If you get “Engine doesn't exist” issue, please close Wise Anti Malware main window, then,
- Open the folder C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\
- Right-click on on-access-drivers-uninstall.cmd, and choose Run as administrator, then you need to reboot the system.
- After a system reboot, open the folder C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\
- Right-click on on-access-drivers-install.cmd, and choose Run as administrator.
- Open Wise Anti Malware to check
If above operation doesn't work, please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\, find and send svr.log to us.
Wise Disk Cleaner
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In Classic mode, Disk Cleaner only scan items that you selected. In Clean mode, it will scan all items, but you will see only default items are selected, it means if you click Clean button, it only clean those default selected items, even though some items have scan result (e.g., Cookies).
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Every time you suffer internet, edit document, run a program, remove files into Recycle Bin, even if you don’t do anything only start system, system will create temp files/trash files in C drive. If you don’t clean them, the drive C space will more and more slower.
Wise Disk Cleaner can help you clean these trash files/temp files, browser cache files, Recycle Bin, etc. to free up your C drive space.
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Some files can't be deleted because they are in use and usually locate in Windows' temporary folders or the users' temporary folders. When clean is done Wise Disk Cleaner will tell you how many files can't be deleted? If you want to delete these files, the recommendation is/ we recommend you to run Wise Disk Cleaner in safe mode to make sure it is safe to delete these files.
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Some files cannot be removed, because they are being used by other programs. Usually these files locate in the users' temporary folders or Windows' temporary folders. If you want to remove them, you need to close all other programs first or run Wise Disk Cleaner in the safe mode.
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Though you have scrubbed the drive, the Wise Disk Cleaner still can find some deleted files. However, these files have been destroyed. These files can be restored by Wise Disk Cleaner but they will become unavailable.
Wise Registry Cleaner
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Please open
Wise Registry Cleaner v9, click
Menu - Backup, then you can create
system restore point or
full registry backup. Or click
Restore, you can choose to restore registry or system restore point.
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When we do registry defrag, we may receive this error message. The reason is the security software (antivirus software) is protecting registry, blocking wise registry cleaner to defragment registry.
Solution: temporarily disable security software. (Uncheck registry protection option). If you cannot do it, please email to
support@wisecleaner.com
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Because when you install an application, new registry entries will be created. These entries should automatically be deleted when you uninstall the application. Unfortunately, it does not always work that way. Sometimes, you will find that some applications fail to remove their own registry entries. These entries then become obsolete.
Over time, the Windows Registry begins to hold data that are invalid and obsolete. This invalid data eventually accumulates in the Registry, slowing Windows down, compromising PC performance and causing other problems.
So, to keep your computer in top performance, it is recommended that you periodically clean your Windows registry.
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Yes, it is.
Wise Registry Cleaner has the auto-backup feature. When you click Clean button, Wise Registry Cleaner will back up those be removed registry automatically, then remove them. If one program cannot work well after cleaning, you can restore registry to fix it.
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When you click the Backup button->click Create full registry backup, a full backup file of registry will be created. Because this is a backup of your entire registry, the longer of the using time and more procedure installed in system, the more time it will take to back up the registry.
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Follow below steps to find the registry backup file:
- 1. Open anyone folder
- 2. Enter %appdata%\Wise Registry Cleaner\Backup in address bar, press Enter key
Then, you can see all registry backup files.
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Yes, it does.
Open Wise Registry Cleaner->click System Tuneup, click Optimize button will optimize all items include SSD.
If you only want to optimize SSD, just select following five items:
Disable defrag system drive on boot to increase working life of SSD
Disable auto defrag when idle to increase working life of SSD
Disable SuperFetch parameters to increase working life of SSD
Disable prefetch parameters to increase working life of SSD
Enable TRIM function to improve working performance of SSD
Then click Optimize button.
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Wise Registry cleaner supports English, French, Germany etc., over 44 languages. When you first open Wise Registry cleaner, it will match your system language automatically.
And you can change language manually by clicking Menu icon on the top right->click Languages->select your language in the drop-down list
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Generally, when you open Wise Registry Cleaner, it will check updates automatically.
You can check updates manually by clicking Menu icon on the top right->click Check for updates in the drop-down menu.
Or, you can click Check for update button on the bottom.
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The Windows Registry is a hierarchical database that stores configuration settings and options on Microsoft Windows operating systems. It contains settings for low-level operating system components and for applications running on the platform that have opted to use the registry. The kernel, device drivers, services, SAM, user interface and third party applications can all make use of the registry. The registry also provides a means to access counters for profiling system performance. (Excerpt from Wikipedia - Windows Registry)
Wise Folder Hider Pro
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If you forget the login password, please click – Forgot Password. The password reset link will be sent to your registered email automatically. If you don't receive the email, please:
1, Make sure your registered email address is valid.
2, Add support@wisecleaner.com to your white mail list.
3, Check the Inbox and Spam box.
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If you forget the second password (the file password), please contact our
support, they will help you to retrieve the password.
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Don’t worry. The hidden files won’t be removed. Please re-install Wise Folder Hider Pro, you can see all hidden files in.
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Sorry, you can’t. Actually, Wise Folder Hider Pro is safer than the Free version. You don’t need the Free version anymore.
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Sorry, Wise Folder Hider Pro doesn’t offer a trail version. You have to purchase it in advance. We recommend you to install.
We have the 60-Day Money Back Guarantee. If you don’t like it, you can request a refund after buying.
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If you are using V3, please click Settings (the gearwheel icon), then check the option - Encrypt the hidden file.
If you are using V4, please click Excrypt File tab, click New button on bottom, then click Create. Now, you can drage files/folders you want to excrypt to this encrypted folder.
Wise Data Recovery
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Open Wise data recovery folder->select the drive in which the lost files are->click Scan->find the folder at the left column->select those photos needed to be recovered on right column->Click Recover button
Or, type in the file extension in search field on the right of header area-----find those photos to be recovered-----Click Recover button
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Wise Data Recovery can recover kinds of devices, local disk, USB disk, memory card, removable devices and so on, only requirement is the file system must be NTFS or FAT.
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A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, timestamp and size info, etc.) and data content. If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data with the Deep Scan.
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No, we highly recommend saving the recover files to a different drive. But you can move it back to the original drive after restoring.
The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.
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Wise Data Recovery can find out many lost files from your device, but not all of them can be recovered.
Good: the file can be recovered
Poor: the file probably be recovered
Very Poor: the file is hard to recovered
Lost: the file cannot be recovered
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Wise Data Recovery can recover many types of files, photos/images (bmp, jpg, gif etc.), documents (Word, Excel, Text etc.), emails, audios, videos, archives etc.
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