Keep your PC at peak performance! | WiseCleaner-Advanced PC Tune-Up Utilities
Frequently Asked Questions
Answers of FAQs
  • What is the registry?
  • The Registry is the central hierarchical database used in Microsoft Windows operating systems to store information necessary to configure the system for one or more users, applications and hardware devices.
  • Why do I need to clean the registry?
  • Because when you install an application, new registry entries will be created. These entries should automatically be deleted when you uninstall the application. Unfortunately, it does not always work that way. Sometimes, you will find that some applications fail to remove their own registry entries. These entries then become obsolete. Over time, the Windows Registry begins to hold data that are invalid and obsolete. This invalid data eventually accumulates in the Registry, slowing Windows down, compromising PC performance and causing other problems. So, to keep your computer in top performance, it is recommended that you periodically clean your Windows registry.
  • Why choose Wise Care 365?
  • Fast: Using a high performance engine, Registry Cleaner in Wise Care 365 quickly scans your registry to find obsolete entries. Disk Cleaner in Wise Care 365 quickly scans your disk to find junk files.
    Accurate: Using complex algorithms, Wise Care 365 accurately identifies obsolete registry entries and junk files.
    Secure: Wise Care 365 automatically creates backup files before deleting obsolete entries from your registry. Wise Disk Cleaner provides two cleaning modes. Ease of use: Wise Registry Cleaner and Wise Disk Cleaner come with a user-friendly interface. Even the least experienced user can easily use them.
  • How do I update my Wise Care 365?
  • As a registered user, please run the application, click "Check for Updates" =>"Get it now", our software will upgrade into the newer version automatically. As a free version user, please download the latest version from: download page. Please close and exit Wise Care 365 before installing a new version.
  • Why does it take so long to backup the registry when I click the backup button?
  • When you click the "backup" button, a full backup file of registry will be created. Because this is a backup of your entire registry, it will be slow.
  • How do I use language packs ?
  • Click here to download your language pack and put it in Language, close WiseCleaner software, run them again, go to Menu - "Language" and choose your language.
  • Do I have to uninstall an older version before installing a newer version?
  • A minor upgrade can directly install the new version (for example: 6.0-6.x). A major upgrade needs to uninstall the old version first, then install the new version (for example: 6.x-7.x).
  • How can I identify the default Charset of my mother tongue when I translate WRC and WDC?
  • If you not know the Default Charset of your mother tongue, please visit http://www.wisecleaner. com/language.html, download the translator and run it. The Default Charset of your mother tongue will display in "Charset" edit box.
  • Why doesn't Wise Registry cleaner check all empty registry keys?
  • Because some empty keys are useful and necessary and Windows or other applications need these keys. For example, under the HKEY_CLASSES_ROOT most of the empty keys are useful. If you remove these empty keys, some files could not be opened. So, Wise Registry Cleaner just checks part of registry for empty keys.
  • Can I remove Windows update's uninstall files safely?
  • Yes, because normally we don't need to uninstall a Windows Update patch.
  • Can I remove Windows update source files safely?
  • Yes, this is safe, but you need to make sure that all patches have already been installed before you do this.
  • How to add files or entries to the exclusion list?
  • Start a scan, and when the files that you want to add to the exclusion list are displayed in the table, right-click the files and choose "Ignore this item/entry". You also can add files / folders or types into the exclusion list by clicking "Settings"--"Exclusion".
  • What are "not fully safe to delete" entries? Can I remove them?
  • This means that these entries appear to be invalid entries. However, some applications may still use these entries. So, removing these entries may not be 100% safe. Usually you can delete all entries, including those marked as unsafe entries. It's about 90% certain that doing this is secure. (I always fix all problems.:-) ). It is important to know that even if your PC has a problem after you remove all entries, you can still very easily restore your registry with WRC.
  • Why are the same files always listed in the result table each time?
  • Some files can't be deleted because they are in use and usually locate in Windows' temporary folders or the users' temporary folders. When clean is done Wise Disk Cleaner will tell you how many files can't be deleted. If you want to delete these files, the recommendation is/ we recommend you to run Wise Disk Cleaner in safe mode to make sure it is safe to delete these files.
  • Why does the Wise Disk Cleaner show me - "xx files are failed to be removed"?
  • Some files can not be removed, because they are being used by other programs. Usually these files locate in the users' temporary folders or Windows' temporary folders. If you want to remove them, you need to close all other programs first or run Wise Disk Cleaner in the safe mode.
  • What is "add a keyword" button?
  • It is very useful to improve security. If some application can not run normally after WRC runs, please restore your registry by WRC and add the name of this application to the exclusion list and then all the entries that refer to this application will be ignored. For example: if your "Thunder bird" can not work after WRC runs you can undo the cleanup by WRC, then add "Thunder bird" to the exclusion list, and at last all entries that refer to "Thunder bird" will be ignored when you run WRC next time.
  • Why can Wise Disk Cleaner still find some deleted files, though I have scrubbed the drive?
  • Though you have scrubbed the drive, the Wise Disk Cleaner still can find some deleted files. However, these files have been destroyed. These files can be restored by Wise Disk Cleaner but they will become unavailable.
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