General FAQs

What payment methods do you support?

We accept several payment types: Credit Card, iDeal, GiroPay, IBP, Purchase Order, BPAY, Mail Payment, American Express, We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice and PayPal, etc.

Is it safe to purchase via your website?

It's 100% SAFE! Our website is scanned by McAfee security daily. We cooperate with 3rd-party - MyCommerce.com to receive payment. During the order process, SSL encryption is applied to protect all the data and information you provided for the order.

What is your refund policy?

We'll hold the 60-day no questions asked money-back guarantee if our products cannot normally work with errors or bugs. But sometimes the software doesn't work well due to improper operation. We strongly suggest you contact our customer support for help first with detailed problem descriptions.

I have a coupon code of WiseCleaner, how to use it?

Firstly, you need add at least one WiseCleaner product to your cart, then find the coupon code box and enter the code (you can see similar text, e.g., Have a coupon or promotional code? Enter code here. or I have a discount coupon), finally do not forget to click Update button to activate it.
More details, please refer to this topic How to use a wisecleaner coupon code in WiseCleaner forum.

I want to cancel my auto-renewal subscription.

You can cancel the automatic renewal plan associated with your product at any time using the following instructions:
  1. 1. Look up your order using your order number and email address. If you do not have this information, you can also find your order with the credit card used to make your purchase and transaction date.
  2. 2. Click on the most recent “Order ID” of the product whose auto-renewal plan you would like to cancel.
  3. 3. Click on the name of the product.
  4. 4. Click on “cancel subscription.”
  5. Or, you can contact our support to cancel your auto-renewal subscription.

What do I do if I closed my browser before printing the invoice?

You will receive a copy of your confirmation email shortly after your order from MyCommerce.com. Please keep this email for your records! You can also find a copy of your invoice by looking up your order and clicking on “receipt.”
Or, you can contact our support to resend the invoice.

I didn’t receive the license code for server hours after my purchase. Why?

The possible reasons might be:
  1. 1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
  2. 2. You may provided invalid email address (shipping address) when you filled the order page.
  3. 3. Your email service provider may reject emails from un-confirmed senders.
Please contact our support and we will help you find the order.

Why do I get "Invalid license key, please input a valid key" error?

The reasons might be:
  1. 1. You entered a wrong license code. We highly recommended to Copy & Paste the license code instead of entering it directly. Please make sure there is no blank space before and after the license code.
  2. 2. You used a license code for another program to register the program you want. Please make sure you use the right license code to register the correct program.
    1. Or, please contact our support for help.

I lost my license key, how can I get it back?

If you lost your license key, you can open the Resend License page to find your license key back. Or, you can contact our support to help you find it. Please provide us with detailed information about your purchase, such as order ID, email address, etc.

Do I need to re-activate software after I reinstall?

No, you just need to active the software once and you can install & uninstall software any times. But you must re-active the software if you re-install the operation system.

I want to cancel my newsletter subscription.

You can contact our customer service to help you to cancel it.

How can I renew my license key?

We always provide renewal discount to our customers. Customers can renew their license key via Renew License page. By renewing, your current subscription will be extended for another 12 months automatically and you will keep your current license key.

Do I need to uninstall the old version before I install the latest version?

If the update is minor update, like v2.1 update to v2.3, you don’t need to uninstall the old version, just cover the old one
If it is the major update, like v2.1 update to v3.1, we strongly recommend you to uninstall the old version first, then install the latest version, to make sure some new features can work well.

Wise Care 365

How to activate Wise Care 365 Pro

  1. 1. Run Wise Care 365 Free.
  2. 2. Click "Full version" button on the upper right.
  3. 3. Enter your name, email, and your license key (copy & paste) in the form.
  4. 4. Click 'Register' to activate the full version.

How do I show/hide the floating window?

As a default setting, the floating window will be displayed when you run wise care 365. There are three methods to hide it.
Method 1: Right click on the floating widow, click Exit Floating Window
Method 2: Right click on Wise Care 365 Tray icon in Window notification area. Then click Show Floating Window to cancel the green mark.
Method 3: Open Wise Care 365->click Custom icon on the top right->click Settings in the drop-down menu, then click Tray tab, deselect Display floating window automatically when running Wise Care 365.

How to change the display of Wise Care 365 floating window?

From Wise Care 365 v4, users can customize the display setting. There 2 methods.
Method 1: Click Menu button on top right of main window, click Settings, click Tray tab, then you will see the option – Customize Floating Window, then click the down arrow and choose the item that you want to display. Finally, do not forget to Save settings.
Method 2: Right click the floating window, and left click Settings, then find the Customize Floating Windows item. You can choose CPU Usage, CPU Temperature or Disk Temperature to display on floating window.

How do I change the weather location in wise boot booster?

Please click Menu -> Settings -> Boot Booster tab, then select your country and city.

How do I change the theme

Wise Care 365 v3 Pro supports customized photo theme, registered user can set favorite photo as the theme.
Open Wise Care 365->click Themes icon on the top right->click Custom photo theme, then select your favorite photo.
The best dimensions is 892x592 (width: 892 pixels, height: 592 pixels)

Does Wise Care 365 supports non-English language, how do I change it?

Wise Care 365 supports English, French, Germany etc., over 34 languages. When you first open Wise Care 365, it will match your system language automatically.
And you can change language manually by clicking Custom icon on the top right->click Languages->select your language in the drop-down list.

How to update Wise Care 365?

Generally, when you open Wise Care 365, it will check updates automatically.
Or, you can check updates manually by clicking Custom icon on the top right->click Check for updates in the drop-down menu.

How do I check my license key expiry date?

Just click Menu on the top right corner of main window, select About, then you will see your license key expiry date.

My old license key will be expired, and I have bought a new one. How do I change my license key?

It is very easy to change the license key.
Open Wise Care 365->click Custom icon on the top right->click Change license key in the drop-down menu, then fill in your new registration information (Name/Email/License key) and click Register

How do I change the PC-Checkup items?

PC Checkup will help you find the potential security problems and optimizable items, and then fix them with just one click. You can customize the checkup items.
Open Wise Care 365->click Custom icon on the top right->click Settings in the drop-down menu, click Custom Checkup tab, expand and deselect you un-wanted items. Then click Save button to save settings and close window.

I want to change weather unit, how do I do?

The default weather unit is Fahrenheit, you can change it to Celsius.
Open Wise Care 365->click Custom icon on the top right->click Settings in the drop-down menu, in General tab, Temperature Unit item, click drop-down arrow, select ℃, click Save button to save settings and close window.

How do I close/disable Euask popup message?

If you don't want to view Euask latest Questions & Answers, you can disable it in Wise Care 365 Settings. Click Menu – Settings – Tray, deselect these options Notify me when someone replied to my post and Notice me when someone posted a paid question. Please remember to click Save button.

Does Wise Care 365 support my OS?

Wise Care 365 will run on any PC running Microsoft Windows XP or later.
Microsoft® Windows® 10 (32-bit and 64-bit) Technical Preview
Microsoft® Windows® 8 (32-bit and 64-bit) Professional/Enterprise
Microsoft® Windows® 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
Microsoft® Windows® Vista (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate
Microsoft® Windows® XP (32-bit and 64-bit) with SP2/SP3 or Home/Professional/Media Center
P.S. Wise Care 365 does not currently support Windows RT or Mac OS or Linux.

What are the main features of Wise Care 365?

  1. 1. One-click to keep your PC at peak performance
  2. 2. Boosts, cleans, and fixes all kinds of PC problems
  3. 3. Protects your personal privacy
  4. 4. Speeds up computer, Internet connection, and the whole performance
  5. More features, please refer Wise Care 365 product page

Wise Disk Cleaner

Wise Disk Cleaner clean mode and classic mode have different scan result. Why?

In Classic mode, Disk Cleaner only scan items that you selected. In Clean mode, it will scan all items, but you will see only default items are selected, it means if you click Clean button, it only clean those default selected items, even though some items have scan result (e.g., Cookies).

Why is my C drive size more and more lower, does Wise Disk Cleaner can help me?

Every time you suffer internet, edit document, run a program, remove files into Recycle Bin, even if you don’t do anything only start system, system will create temp files/trash files in C drive. If you don’t clean them, the drive C space will more and more slower.
Wise Disk Cleaner can help you clean these trash files/temp files, browser cache files, Recycle Bin, etc. to free up your C drive space.

Why are the same files always listed in the result table each time?

Some files can't be deleted because they are in use and usually locate in Windows' temporary folders or the users' temporary folders. When clean is done Wise Disk Cleaner will tell you how many files can't be deleted? If you want to delete these files, the recommendation is/ we recommend you to run Wise Disk Cleaner in safe mode to make sure it is safe to delete these files.

Why does the Wise Disk Cleaner show me - "xx files are failed to be removed"?

Some files cannot be removed, because they are being used by other programs. Usually these files locate in the users' temporary folders or Windows' temporary folders. If you want to remove them, you need to close all other programs first or run Wise Disk Cleaner in the safe mode.

Why can Wise Disk Cleaner still find some deleted files, though I have scrubbed the drive?

Though you have scrubbed the drive, the Wise Disk Cleaner still can find some deleted files. However, these files have been destroyed. These files can be restored by Wise Disk Cleaner but they will become unavailable.

Wise Registry Cleaner

How to create or restore system restore point in Wise Registry Cleaner v9?

Please open Wise Registry Cleaner v9, click Menu - Backup, then you can create system restore point or full registry backup. Or click Restore, you can choose to restore registry or system restore point.

An error occurs: Failure to restore.

When we do registry defrag, we may receive this error message. The reason is the security software (antivirus software) is protecting registry, blocking wise registry cleaner to defragment registry.
Solution: temporarily disable security software. (Uncheck registry protection option). If you cannot do it, please email to support@wisecleaner.com

Why do I need to clean registry?

Because when you install an application, new registry entries will be created. These entries should automatically be deleted when you uninstall the application. Unfortunately, it does not always work that way. Sometimes, you will find that some applications fail to remove their own registry entries. These entries then become obsolete.
Over time, the Windows Registry begins to hold data that are invalid and obsolete. This invalid data eventually accumulates in the Registry, slowing Windows down, compromising PC performance and causing other problems.
So, to keep your computer in top performance, it is recommended that you periodically clean your Windows registry.

Is it safe using Wise Registry Cleaner to clean registry?

Yes, it is.
Wise Registry Cleaner has the auto-backup feature. When you click Clean button, Wise Registry Cleaner will back up those be removed registry automatically, then remove them. If one program cannot work well after cleaning, you can restore registry to fix it.

Why does it take so long to back up the registry when I click the backup button?

When you click the Backup button->click Create full registry backup, a full backup file of registry will be created. Because this is a backup of your entire registry, the longer of the using time and more procedure installed in system, the more time it will take to back up the registry.

Where is my registry backup file, created by Wise Registry Cleaner?

Follow below steps to find the registry backup file:
  1. 1. Open anyone folder
  2. 2. Enter %appdata%\Wise Registry Cleaner\Backup in address bar, press Enter key
Then, you can see all registry backup files.

Does Wise Registry Cleaner can optimize my SSD?

Yes, it does.
Open Wise Registry Cleaner->click System Tuneup, click Optimize button will optimize all items include SSD.
If you only want to optimize SSD, just select following five items:
Disable defrag system drive on boot to increase working life of SSD
Disable auto defrag when idle to increase working life of SSD
Disable SuperFetch parameters to increase working life of SSD
Disable prefetch parameters to increase working life of SSD
Enable TRIM function to improve working performance of SSD
Then click Optimize button.

How do I change the language?

Wise Registry cleaner supports English, French, Germany etc., over 44 languages. When you first open Wise Registry cleaner, it will match your system language automatically.
And you can change language manually by clicking Menu icon on the top right->click Languages->select your language in the drop-down list

How to update Wise Registry Cleaner?

Generally, when you open Wise Registry Cleaner, it will check updates automatically. You can check updates manually by clicking Menu icon on the top right->click Check for updates in the drop-down menu. Or, you can click Check for update button on the bottom.

What is registry?

The Windows Registry is a hierarchical database that stores configuration settings and options on Microsoft Windows operating systems. It contains settings for low-level operating system components and for applications running on the platform that have opted to use the registry. The kernel, device drivers, services, SAM, user interface and third party applications can all make use of the registry. The registry also provides a means to access counters for profiling system performance. (Excerpt from Wikipedia - Windows Registry)

Wise Folder Hider Free

Why do I cannot drag file/folder into Wise Folder Hider to hide?

Window 7 and later system has a security feature – UAC (user account control), it helps prevent potentially harmful programs from making changes to your computer. When you turn off UAC, you can drag file/folder into Wise Folder Hider to hide. But Windows 8 system has higher secure than Windows 7, whether you turn off UAC, you cannot drag file/folder into Wise Folder Hider
The following steps helps you to manage UAC:
Click Start button->click Control Panel->User Account and Family Safety->User Accounts->Change User Account Control settings, drag the button to the bottom.

Do I need to set the secondary password?

Set secondary password for each hidden file/folder is more security.
If your hidden files/folders are located in moveable device, we strongly recommend you to set secondary password for each hidden file/folder.

I removed Wise Folder Hider accidently, do I lose my hidden files?

Don’t worry about it. You can get them back. Only need to reinstall Wise Folder Hider, then you can find them.

When I open Wise Folder Hider, I cannot find my hidden files. Where are they? How can I get them back?

The hidden files are saved in your local disk, except you format disk. The following steps will help you to recover them:
  1. 1. Click here to download the recovery tool.
  2. 2. Open the recovery tool
  3. 3. Choose the drive you used to place the files hidden and click Search
  4. 4. Find a folder named "" in the left column. Then click the arrows below until you find the folder named "hide". (P.S. in the search box, do not enter any words!)
  5. 5. Click on the folder named "hide", a list of files will show up in the right.
  6. 6. Select the files you want to retrieve.

I lost my password, how do I do?

Whether you forget the login password or secondary password, we can help you retrieve it. Click here and follow the steps to retrieve your password.

Wise Folder Hider Pro

I forget my login password, how can I retrieve it?

If you forget the login password, please click – Forgot Password. The password will be sent to your registered email automatically. Please check your email box including the spam/junk folder.

If I forget the second password, how can I retrieve it?

If you forget the second password (the file password), please contact our support, they will help you to retrieve the password.

If I accidentally uninstall Wise Folder Hider Pro, can I get back my hidden files?

Don’t worry. The hidden files won’t be removed. Please re-install Wise Folder Hider Pro, you can see all hidden files in.

Can I install Wise Folder Hider Pro without uninstalling the Free version?

Sorry, you can’t. Actually, Wise Folder Hider Pro is safer than the Free version. You don’t need the Free version anymore.

I installed the Wise Folder Hider Pro, but I cannot log in without a license key. Do you have a trail version?

Sorry, Wise Folder Hider Pro doesn’t offer a trail version. You have to purchase it in advance. We have the 60-Day Money Back Guarantee. If you don’t like it, you can request a refund after buying.

How to encrypt the hidden file?

Please click Settings (the gearwheel icon), then check the option - Encrypt the hidden file.

Wise Hotkey

What key combinations can I use to set as hotkey?

The key combinations must contain Ctrl, Alt or Win. Key combinations should contain 2 or 3 keys.

When I try to change the shortcut for a program, but it doesn't work. Why?

The shortcut you entered may conflict with Windows system default settings, e.g., you cannot set up Win + R as a shortcut for a program. Please try other combination keys.

Why can't I set Alt + anykey as hotkey?

Due to Windows system reasons, you need to try two or three times to set Alt as hotkey.

How do I change the language of Wise Hotkey?

When Wise Hotkey is running, there is a tray icon in Windows notification area, right click on it, and click Language, then select the language you want.

How to turn off Wise Hotkey autorun?

When Wise Hotkey is running, right click the tray icon, deselect the option - Auto Run when PC Boots.

If some programs are not list on the table, how do I add them to quick launch?

If you don't find the program you wanted, just click the Add Application button, then browse the program's folder, select its executable file, click Open.

Wise Program Uninstaller

How to uninstall a program by Wise Program Uninstaller?

Open Wise Program Uninstaller->click the program you want to uninstall->click Safe Uninstall button-> follow the wizard to uninstall the program, when the uninstallation process complete, Wise Program Uninstaller will scan the leftovers (files/registries) of the uninstalled program, then click Remove button to remove the leftovers.

What are the differences between Safe Uninstall and Force Uninstall?

Safe Uninstall is to use the original program to uninstall, then scan and clean the residues. Force uninstall is to search all related files as well as the register list and delete all of them. It is recommended to use Safe Uninstall which is a safer way. Please choose Force uninstall only when safe uninstall fails and a backup for your system before that is recommended.

Why do I use Wise Program Uninstaller to uninstall a program?

The uninstalling programs of some programs could not delete all files related. Some of them will be still kept at the registry list or other places, which are difficult to be found and cleaned up by normal cleaning softwares. Wise program uninstaller proceeds another scan after normal uninstallation to find and kill all left items. This will ensure to clean all as much as possible

Wise Data Recovery

How to use Wise Data Recovery to recover my lost photos?

Open Wise data recovery folder->select the drive in which the lost files are->click Scan->find the folder at the left column->select those photos needed to be recovered on right column->Click Recover button
Or, type in the file extension in search field on the right of header area-----find those photos to be recovered-----Click Recover button

Does Wise Data Recovery can recover my SD card files?

Wise Data Recovery can recover kinds of devices, local disk, USB disk, memory card, removable devices and so on, only requirement is the file system must be NTFS or FAT.

What is “Good”, ”Poor”, ”Very Poor” and ”Lost” in the scan result?

Wise Data Recovery can find out many lost files from your device, but not all of them can be recovered.
Good: the file can be recovered
Poor: the file probably be recovered
Very Poor: the file is hard to recovered
Lost: the file cannot be recovered

What types of files can be recovered by Wise Data Recovery?

Wise Data Recovery can recover many types of files, photos/images (bmp, jpg, gif etc.), documents (Word, Excel, Text etc.), emails, audios, videos, archives etc.

Wise Force Deleter

Could Wise Force Deleter delete a folder besides a file?

No, Wise Force Delete could not delete a folder, only delete a file.

What should I do if this warning message pops up when I’m trying to delete a folder? “The folder or a file in it is open in another program.”

Please open Wise Force Deleter, then transfer all files in the folder you want to delete to Wise Force Deleter, and Click Unlock & Delete button. After, you could delete the empty folder manually.

There are too many files in the folder, do I need to add them one by one?

No, Wise Force Delete supports to do it in batch.
1, Select the first file, then press Shift key and click the last file; 2, press Ctrl + A keys; 3, click blank area then drag mouse to select all files. Once all files are selected, please click Add button. All files of the folder will be added into Wise Force Deleter.

I have added some files in Wise Force Deleter, can I only unlock and delete one of them?

No, when you click Unlock & Delete button, all files in Wise Force Delete will be unlocked and deleted. If you only want to delete a file, you need to select other files and click Remove button, just remain the file you want to delete in Wise Force Delete.

I cannot drag & drop a file to Wise Force Delete, why?

If your OS is Win vista/7, please turn off the UAC (User Account Control). Please refer to this article to learn more: How to Change User Account Control Settings
If your OS is Win8/8.1/10, unfortunately, there is no solution now and we are trying to get one.

Wise Auto Shutdown

What are the difference between Shutdown and Power Off?

The current power supply of mainframe is ATX. Instead of being completely cut off when turning off PC, ATX keeps a faint current on, which has been used as stand-by power model. By stand-by power, not only the PC's operation system could manipulate the power supply of computer, but also users could do that by software control. What’s more, it also makes power supply managed by networking possible.
A remote control signal would be sent to PC’s modem and the monitor circuit would activate the power by 5 v to turn pc on. This is how to realize remote control. If the motherboard supports keyboard switch, users could also turn on PC by key pads.
All above functions requires keeping the power board on

What are the difference between Sleep and Hibernate?

Sleep is a power-saving state that allows a computer to quickly resume full-power operation (typically within several seconds) when you want to start working again. Putting your computer into the sleep state is like pausing a DVD player—the computer immediately stops what it’s doing and is ready to start again when you want to resume working.
Hibernation is a power-saving state designed primarily for laptops. While sleep puts your work and settings in memory and draws a small amount of power, hibernation puts your open documents and programs on your hard disk, and then turns off your computer. Of all the power-saving states in Windows, hibernation uses the least amount of power. On a laptop, use hibernation when you know that you won't use your laptop for an extended period and won't have an opportunity to charge the battery during that time.

Wise Memory Optimizer

How do I stop Wise Memory Optimizer to clean my clipboard?

Open Wise Memory Optimizer->click Settings icon on the top right->deselect Clean clipboard while optimizing.

Why does Wise Memory Optimizer not optimize my memory automatically?

There are two basic requirements
  1. 1. The free memory is below a specify size. You can set it by yourself.
  2. 2. The CPU is idle. It means the CUP usage is below 5% and keeps 5 minutes.

Wise JetSearch

I don’t remember the file’s full name, how do I search it?

Wise JetSearch supports wildcard * and ? in case you can't remember the file name.
For example, the file’s name is wisecleaner, you can type wise*, or wise?, if you don’t select drive, it will search all local drives.

I want to find all photos in my D drive, how do I do?

Open Wise JetSearch->select drive D:->click the drop-down arrow in search box->select Images->click Search button, then wait for a few seconds. Wise JetSearch also supports quickly search Audios, Videos, Documents, Archive, and Email.

Windows system has Search feature, do I need Wise JetSearch?

Yes, Windows has built-in search feature. But, its searching speed is very slow. Wise JetSearch is much faster than Windows Search.

Wise Game Booster

The program cannot find my games, how do I add them?

Open Wise Game Booster->click Add game button->select your game->click Open

I stopped some services to play game. Now, how do I restart them

There are two methods to restart services.
Method 1: Click Restore button on the top right->click Start button to start the service you want to start, or you can click Resume All Services to start all.
Method 2: Restart PC

Wise PC 1stAid

How to use Wise PC 1stAid to fix a problem?

Open Wise PC 1stAid->match your problem from the list->click the icon->read the notice->click Fix Now button to start to fix your problem.

My problem is not in the list, does Wise PC 1stAid can help me?

If your problem is not in the auto-fix list, or Wise PC 1stAid doesn’t fix your problem, you can submit the problem to our forum. Other user may help you.
Click Seek Answers button on the right->fill in your personal info, description of your problem, screenshot->click Submit button.

How do I know whether my submitted problem has a reply?

On the top right, there is My Question button, all of your submitted questions will be recorded in here. If someone reply your question, the button My Question will flash, and you will receive a notice email from forum.wisecleaner.com. If you are running Wise PC 1stAid, you will receive a pop-up notice.

Wise System Monitor

How to display all running processes in Process Monitor?

Select Display System Processes item, then all processes (include User processes and System processes) will be displayed.

How do I manage a process?

Move the mouse point on a process, you will see a drop-down arrow at the behind of the process, click the arrow, and there are three options: End Process, Block Network Access, and Detailed Info.

Wise Plugin Manager

Which browser does Wise Plugin Manager support?

Wise Plugin Manager support 4 popular browsers: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera.

Why some plugins has a ON/OFF button, but some only has a trash icon?

Wise Plugin Manager has two modes to manage browser plugins, ON/OFF and remove.
ON/OFF button, means you can enable/disable the plugin.
Trash icon, means you only could remove then plugin.

A plugin has five yellow stars, what does it mean.

The stars followed the plug-ins shows the comments of other users. More stars being selected means better reviews and much useful.
You could go through all comments by clicking those stars and you also could give your own reviews for other users reference.

Wise Reminder

How do I create a new reminder?

Open Wise Reminder->click add button on the top right->fill in your reminder->click Save to start the reminder.

Can I set my favorite music as the voice prompts?

Yes, you can.
Select a reminder->click the right arrow icon to view the details->click the drop down arrow of Voice Prompts->click Custom->click the three dots button->select your favorite music->click Save

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